Data deletion
You can disconnect your accounts and delete your data from Advento at any time. Here is how, and what happens.
How to delete
- In the dashboard. Sign in at dashboard.advento.pro and open your workspace settings. Disconnect any platform to remove that platform's data, or delete the workspace to remove everything.
- By email. Write to [email protected] from the email address on your account and say what you want deleted. We confirm by email within 3 working days.
- On the platform. You can also remove Advento on the platform itself: uninstall the Advento app in Shopify, remove Advento under Business Integrations in Facebook settings, remove it under Third-party apps in your Google Account, or revoke it in Klaviyo or TikTok. We stop reading at once, and we delete that platform's data as below.
What gets deleted, and when
- Straight away: we stop reading the platform, and the connection token is destroyed, so we can no longer access the account.
- For 30 days: the data already read is held, out of use, so a mistake can be undone. Ask us within this time and we can restore it.
- After 30 days: the data is permanently deleted: orders, products, ad and email metrics, and anything calculated from them. If you deleted the workspace, your account, its members and its X-Ray go too.
We keep only what the law makes us keep, such as invoices for paid plans, and the log of staff access to your workspace for 24 months. Neither contains your store or ad data.
Deleting through Facebook
If you remove Advento from your Facebook account, Meta sends us a deletion request and gives you a confirmation code. We delete the data we read through Facebook as described above.
Your request: confirmation code . We have it. The data is deleted within 30 days of the request.
To check the status of a request, open the link Meta gave you, which brings you to this page with your code, or email [email protected] with the code and we will tell you where it stands.
More
How we handle data while you are connected is in the privacy policy.